Sometimes accidents happen or nearly happen. We want to know so that we can help you and try to help prevent these kind of situations from happening again in the future.

Road accidents and emergencies:

In case of emergency situations, we encourage you to contact the local authorities or Emergency Services on 000 immediately. In the event of non-emergency situations, the Employed Courier Support Team is available at all times via the chat function of your Menulog Employed Courier App. 

Please see our article on Reporting an Incident for more information.

Minor incidents while delivering: 

Missing Items/Incorrect Order

If a customer informs you of missing items in their order, please advise them to get in touch with our team using the Menulog App. Mark the order as delivered so you can continue onto your next delivery.

Food Items Spilled/Ruined

IIf a drink item is spilled or a food item is damaged during transit, please use the chat function in the Menulog Employed Courier App to notify the Employed Courier Support Team of the situation. Depending on the situation, you might be asked to deliver the remaining items.