There are a wide range of teams that you will be able to speak to both during your shifts and outside of your shift hours depending on what the specific topic is.

Online team: Live employee care team
For assistance with live orders while on your shift, use the chat function in the Menulog Employed Courier App at the top right hand corner of the App interface.

Offline team: Employee success team
For support when you’re not on a shift, such as questions about pay or scheduling, you can use the non-live chat function in the Menulog Employed Courier App or email us at employeesuccess@menulog.com  

Line manager
Your line manager will be your point of contact for anything related to performance and coaching. They are responsible for following up with you should any performance issues arise as well as give you positive feedback from a score card that will reflect the key performance indicators Menulog looks for.